How do I know if my order is confirmed?

Once an order has been paid for, you should receive an email invoice. This is your confirmation that we have received your order. If you do not receive an email please contact us.

Check your junk first!

What date should I choose when ordering online?

When ordering online, all hire periods are for 4 or 7 days. You will be able to check which period is most suitable for you. If you require a piece for a longer period of time, please contact us.

How do I know if the dress I want is available for my date?

When looking at the calendar online, if your date is red, it's unavailable. If it is green, it is available. If you would like to further confirm, you are welcome to get in contact with us.

Do I select my event date or date I want the dress to arrive when ordering online?

Please select the date you wish the garment to be delivered. We recommend choosing a date a few days before your event. Please refer to our shipping times when selecting your preferred delivery date.

When will my dress arrive?

All pieces are for a hire period of 4 or 7 days. We recommend selecting a delivery date a few days before your event. Same day dispatch is available for orders placed before 1pm. All orders are shipped with express Auspost.

How long do I have my dress for?

Once you receive your garment, you have it for the pre-selected 4 or 7 day rental period.

All we ask, is that you pop the dress into the prepaid and prepared postage satchel that we send along with your dress on or before your rental period is up and hand it directly over to someone at your local post office.

Do I have to pay for postage when I return it?

Nope! We cover postage both ways within our costs! We will send your garment with a prepaid, prepped return satchel inside so all you must do is wear the garment, pop it in the return satchel and hand it over to someone at your local post office!

Can I put it in an express Auspost bin for return?

No. These bins do not get emptied as frequently as we need them to be for us to get our garments back in time for the next hire. Please only return your postage order by handing it over directly to someone at your local post office in your prepaid express satchel that we sent with your order!

Where can I track?

Auspost is our postal service. We will send you a tracking number once your order has been shipped! You can track this on the Auspost website.

NOTE: Please be mindful of pre-existing orders when ordering interstate, as these are generally a week turn around. At a team members discretion, your order may be subject to cancellation if it affects an order made prior to yours. If this is the case, a refund or store credit will be administered. All postage orders have to be approved before processing, we will be in contact if we cannot get you the dress in time.

When can I pick up my dress?

If your event is on a weekend (Friday, Saturday or Sunday), your hire period will be 4 days, unless you require the garment for longer.

If your event is on a weekend, the earliest a pickup can be is Thursday unless specifically advised otherwise by Styled In May.

If your event is on a weekday (Monday-Thursday), you can pick up your garment the day before your event and dropped back either prior to or at the end of your specified hire period.

Can someone else pick up my dress for me?

Yes absolutely they can! All we ask is that yourself and the person picking it up are aware that they will then be liable to give your garment a double check and clear the condition on your behalf.

If they pick it up and give the all clear, take it to you, and you’re unhappy with the condition, we’re unable to provide any compensation as they cleared it on your behalf.

Can I try my dress on when I pick it up?

You are most welcome to try on your dress upon pick up! Please note that all garments at this point would have been cleaned and prepped. We, at Styled In May we are not liable for any marks or damages that occur to the dress during this in-store. Any further cleaning or seamstress work needed from this will need to be done at the cost of the customer.

What if I’m having second thoughts on my dress?

After a booking has been made and paid for, swaps can be made at a $10 service fee.

These swaps are limited to:

Swapping to a new dress. This will incur a $10 service fee plus any additional cost if the new dress is more expensive than the original. You can only swap to a new dress that is available for your date. No compensation will be provided if the new dress is cheaper than the original.

Swapping the date of your hire. This will also incur a $10 service fee and is only achievable if your dress is available for your new date. If your dress is unavailable for the new chosen date, no compensation will be given as this is a result of change of mind.

Can I drop off after hours?

Yes! Our dry cleaning partner, Cloud 9, has a 24 hour drop off available. Simply follow the instructions provided by Styled In May when you order your garment.

Can someone drop it off for me?

Yes, someone else is more than welcome to drop off your dress on your behalf via our 24 hour drop off at our dry cleaning partner, Cloud 9.

Do I have to wash the dress myself?

Please do NOT wash or dry clean any hired garment yourself! At Styled in May, we take care of all regular dry-cleaning which is all inclusive in your hire price!

Incorrect laundering of our garments will result in an additional dry-cleaning fee.

If the incorrectly cleaned item is now in a state beyond repair and cannot be hired again, you will be charged the full retail price of the garment for replacement as per our terms and conditions. We reserve the right to maintain ownership of the ruined garment.

What if I spill something on my dress?

Please get in contact with us as soon as you can so we are aware of the damage.

As stated in our terms and conditions, excessive marks and stains will incur a $40 additional dry-cleaning fee upon drop off in store. (PLEASE READ TERMS AND CONDITIONS)

Will the dress I’ve hired be cleaned before I wear it?

At Styled in May, we get every garment cleaned and any seamstress work done prior to your hire as we take pride in our garments and always want our customers to look and feel their very best.

Is dry cleaning included?

Regular dry-cleaning is all inclusive in the hire price, we take care of that. Please do not clean or get your garment cleaned. You will only be charged a $40 extra dry-cleaning fee

What is deemed as “excessive marks and stains”?

If the garment is returned with stains that from products that are oil base, these are classified as damaged (see damages FAQ)

What happens if the dress is returned damaged or stained?

At Styled In May, we understand that accidents happen! If the garment is returned with excessive stains, including alcohol stains, mud, make up, ink, bodily fluids (blood ect.), glue or dress tape residue, the client will incur a $40.00 fee. This is in place to cover the extra the costs for special care at the dry-cleaner. Similarly, if the garment is returned with minor damages, such as broken straps, small holes or torn seams, the client will incur a fee subject to the severity of the damage. This can vary from $20 - $60 this is then further mended by our chosen seamstress.

What is considered a damage or stain?

Stains include but are not limited to:

Alcohol, food, mud, bodily fluids, odour, tape residue, makeup, ink, stamps, dirt, nail polish, glue etc.

Damages include but are not limited to:

Pulls/dents from sitting on rough surfaces, broken straps, broken zips/rips at the bottom of zips, holes in the hem, rips, etc.

Please note that a small rip that is made in the center of the dress is often unrepairable this will be deemed as ruined.

Garments that come back with excess holes and mud marks can be deemed unwearable.